Frequently Asked Questions

1. Registration

Many of the fields are optional and can be left empty. However the more information you provide about your business, the more helpful edoc can be in the future. The details you register in edoc are used to:

  • automatically fill in fields when you are completing a waste transfer note
  • link waste transfer notes created by other businesses to your account

To register with edoc you must supply details about your business and details about a user who will manage your account in edoc - known as a business administrator.

This business administrator will be able to create accounts for other users within your business, including creating other business administrators, for example to provide cover when the original business administrator is on holiday.


The transferor (the current holder of the waste) and the transferee (person receiving the waste) must both sign a waste transfer note.

edoc allows you to sign a waste transfer note in different ways, including use of a four digit personal identification number (PIN) that is only known to you. This is known as your signature PIN.

A business administrator can choose a signature PIN during registration, or set one up later.


You can choose to:

  • register at the organisation level, and then add all your businesses / divisions / operations as 'sites' within that organisation (see the "Business > Manage sites" menu once registered)
  • register different businesses in your organisation separately, and then add divisions, operations, etc. as 'sites'
  • register each part of your organisation separately

There are several factors to consider when making this choice.

  • How your customers are used to seeing your name appear:
  • The name you supply at registration will be visible to other users of edoc. For example, when another business is adding businesses involved in a waste transfer note, the name you supply may appear as a suggestion as they start to type.

  • How you hold waste registrations / permits / exemptions (if any):
  • You may want to align your business on edoc with how your organisation holds waste registrations / permits / exemptions. For example, if businesses within your organisation hold individual waste registrations, it may be appropriate to register each business independently.

  • How you would like people within your organisation to view your waste transfer notes:
  • A username created under one registration, for example Business A, will not have visibility of waste transfer notes for another registration, for example Business B.

    If someone within your organisation requires visibility of all waste transfer notes involving your organisation, you will either have to:

    • register at the organisation level
    • create a username for them under each business / division / operation registration

Registration and permit numbers are stored on various computer systems throughout the UK, and there is no simple way for edoc to validate the numbers provided to it.

edoc views all registration or permit numbers as text and applies no special rules or checks.

It remains the responsibility of the businesses involved in a transfer to ensure that the numbers are correct.

For information about permits issued to industry, business and individuals in:

In Scotland public registers store regulatory and enforcement information. You can request information in person, by phone or by email. Find out more about the Scottish Environment Protection Agency’s public registers.

You can also search the Scottish Environment Protection Agency’s list of registered carriers, brokers and professional collectors and transporters.


A site name is a shorthand way for you to refer to one of your business locations.


A SIC code (Standard Industrial Classification) is a numerical classification that Companies House uses to identify a company's principle nature of business or the type of economic activity in which they are engaged. SIC 2007 is the version that is currently used.

As an example: for a skip hire company collecting non-hazardous waste keywords could be collection, or waste, or non-hazardous. edoc lists the SIC codes relating to the keyword, enabling the user to select their appropriate SIC code.


A waste transfer note must be stored for a minimum of two years by law, after which time edoc will automatically archive it.

A waste transfer note will be stored for a minimum of six years, however, if the destination site is identified as landfill. This allows the owner of a landfill site to assist in any HM Revenue & Customs (HMRC) queries.

Archived waste transfer notes continue to be stored in edoc, but images associated with them, for example scanned signature, will be removed.


edoc uses a "fuzzy" match to see if the details you supplied are similar to a registration that already exists. If sufficient information matches an existing registration, edoc determines that you are creating a duplicate registration for your business.

Please check within your business. A business can have any number of registered users, but you may have to ask your business administrator to give you access.


Whenever a user creates a waste transfer note involving one of your business sites, edoc will email you to let you know.

You can supply a list of email addresses for the users in your business who should be notified when a waste transfer note involving your site requires a signature, has been changed, etc.


edoc uses the Royal Mail’s Postcode Address File (PAF) to suggest addresses for a postcode. The PAF is a regularly updated collection of over 29 million Royal Mail postal addresses and 1.8 million postcodes.

If your details are not present, or are incorrect, please contact Royal Mail.


To keep registration simple, edoc only asks for the details of one of your business sites.

You can add details of your other sites once registration is complete (see the "Business > Manage sites" menu once registered).


Wrong or out-of-date information, for example waste exemption due to expire, can be updated once registration is complete (see the "Business > Manage sites" menu once registered).


2. Transfers

To complete a waste transfer note in edoc, follow the same steps as the existing process for paper waste transfer notes – a business creates it, it is submitted to another business, both businesses sign it.

Create/Submit/Sign

Create

Any one of the businesses involved in a transfer (transferor, transferee, broker or dealer) can draft a waste transfer note.


Submit

When a business submits a draft waste transfer note, edoc will validate its contents using the rules that apply for the country of transfer.

If validation is successful, edoc tries to link each business listed on the waste transfer note to a business registered on edoc. The transfer note is only shared with businesses that have been successfully linked to the transfer note.


Sign

When both the transferor (the current holder of the waste) and the transferee (person receiving the waste) have signed the waste transfer note, the note is agreed and it will be stored.


You can encourage other businesses to register on edoc by generating personalised registration pages for them, and emailing them a link to their page (see "How can I invite my customers to start using edoc?").

edoc is an optional tool to help businesses complete waste transfer notes. If a business remains reluctant to register on edoc, you will have to fall back on using paper. Details of the transfer can still be entered into edoc. The waste transfer note can be downloaded and printed (when viewing a waste transfer note under the "More actions" menu); the signatures on the paper waste transfer note can be scanned and uploaded (see "How do I sign a waste transfer note?").


The number of fields that you must complete on a waste transfer note is the same in edoc as on a paper waste transfer note. However, edoc includes several optional fields. You do not have to complete these fields, but the more information you record on edoc the more helpful edoc can be to you, particularly when generating reports (see "Reports").

Some optional fields allow you to use extra features of edoc, for example tracking (see "How does tracking work?").


Your business administrator can set preferences for your business to hide some or all of the optional fields listed below (see the "Business > Manage business" menu):

  • recording internal transfers
  • tracking waste
  • recording qualifying materials
  • recording waste tonnage returns information

If you hide these optional features, the associated optional fields on a waste transfer note will not be displayed.


Yes. When you view a waste transfer note you can copy its details to a new draft waste transfer note (under the "More actions" menu).


You need to describe your waste to others for various reasons. For example, to say what kind of waste:

  • they are allowed to handle (permitting)
  • is being handed over (duty of care)

The European Waste Catalogue (EWC) classifies waste materials by what they are and how they are produced.

You must supply the full six digit EWC code on all your waste transfer notes which accurately describes your waste. This also known as the List of Waste (LOW) code.

You should not rely on waste carriers or waste management contractors to describe your waste for you. To select the most appropriate code for your waste you will need to consider:

  • the type of business location that produced the waste, for example pharmaceutical manufacture
  • how the waste arose, so the process or activity that produced it, for example emptying containers of inert filler for tablet manufacture
  • a full description of the waste, for example empty cardboard containers
  • what the constituents of the waste are, for example 80% cardboard, 15% steel, 5% polythene

You can find the consolidated list of EWC codes in Appendix A of Waste classification and assessment - technical guidance WM3.


The list of containers was drawn up with help from the waste industry.

If your container type is not listed, please use "other" and describe your container in the text box.


The estimate has been calculated based on a number of factors; the volume of the container(s), the number of containers, the type of container (compacted or non-compacted) and the typical density of the type of waste. These metrics are based on best practice from waste statistic teams throughout the UK.

If you know the weight, or if you can make a better estimate, please overwrite the edoc estimate.

If you strongly disagree with the edoc estimate but are not able to provide a better figure, please delete the edoc estimate.


Yes. If you are transferring a container or containers holding a mixture of wastes, supply all the relevant EWC codes when you describe the waste. If you are transferring containers of different wastes, you can add a waste description section for each waste (see the "Add another waste description" button).


The transferor (the current holder of the waste) and the transferee (person receiving the waste) must both sign a waste transfer note.

If a broker or dealer is involved in a transfer, their details must be recorded on the waste transfer note but they are not required to sign it.


The transferor (the current holder of the waste) and the transferee (person receiving the waste) must both sign a waste transfer note.

edoc provides different ways of capturing signatures, one of which is to create a four digit personal identification number (PIN) that is known only to you. This is known as your signature PIN (see the "Change signature PIN" menu).

Alternatively you can provide an image of your signature.

If you have reverted to using a paper waste transfer note (see "What do I do if the business I pass my waste to isn't registered on edoc?") you can provide a scan of the signed paper waste transfer note as the signatures for both businesses, or you can choose to store the paper waste transfer note and indicate on edoc that the signatures are held locally on a paper waste transfer note and can be made available upon request from a regulatory officer (see "What is a notification? And how does the process work?").


edoc supports a simple form of tracking. It requires all businesses involved in the movement of waste from production to disposal to supply optional information on their waste transfer notes (see "How does tracking work?").

Additionally all businesses involved in a transfer can choose to add their own notes to a waste transfer note, for example "After collecting the waste it will be taken to ACME Recycling Ltd." (see "How can I record other specific information about my transfer?").


The movement of waste from production to disposal may involve many waste transfer notes. These waste transfer notes can be linked together into a chain using a tracking number.

The tracking number should be left blank for the first waste transfer note in a chain - edoc will generate a tracking number for the waste transfer note. A chain is formed if subsequent waste transfer notes quote this tracking number. The intended fate of the waste recorded on the latest waste transfer note becomes visible on the earlier waste transfer notes.

Fate of waste

Tracking does not alter the visibility of waste transfer notes. Only businesses explicitly listed on a waste transfer note can view the waste transfer note.


The movement of waste from production to disposal may involve many waste transfer notes. The transferee (person receiving the waste) on one waste transfer note will become the transferor (the current holder of the waste) on the next waste transfer note.

When viewing a waste transfer note you can use next-in-chain to simplify the creation of the next waste transfer note in the chain. The waste descriptions are copied, the tracking number is copied and the transferee becomes the transferor.


Yes, edoc can help you prepare your return.

If you have completed the waste tonnage returns information on a waste transfer note, edoc can report on this information for you to review and include as part of your quarterly return.


While it is common for the address of the transferor (current holder of the waste) and the transfer location to be the same, this may not always be the case. For example, a landowner arranging for fly-tipping to be cleared from a field.

If the transferor's address and the transfer location are the same, you can use 'copy address from transferor' to save having to enter the same information again.


Registration and permit numbers are stored on various computer systems throughout the UK, and there is no simple way for edoc to validate the numbers provided to it.

edoc views all registration or permit numbers as text and applies no special rules or checks.

It remains the responsibility of the businesses involved in a transfer to ensure that the numbers are correct.

For information about permits issued to industry, business and individuals in:

In Scotland public registers store regulatory and enforcement information. You can request information in person, by phone or by email. Find out more about the Scottish Environment Protection Agency's public registers.

You can also search the Scottish Environment Protection Agency's list of registered carriers, brokers and professional collectors and transporters.


Yes. Any business involved in a transfer can choose to add its own reference ID to a waste transfer note, for example the invoice number or other reference used by that business.

If you include your own reference IDs in edoc, you will also be able to search and report on your waste transfers according to reference ID (see "How can I retrieve waste transfer notes where I've used my own unique reference?").


edoc includes a 'Notes' field that you can use to record your own notes on a waste transfer note. For example "Speak to John when you arrive. He will show you where the bins are".

Any notes you add will be visible to all businesses involved in the transfer.


You should speak directly to the business to check that the details that they have used match those that your business registered with edoc.


When you submit a draft waste transfer note, edoc tries to link each business listed on the waste transfer note to a business registered on edoc.

As you enter a business name, edoc suggests registered businesses that match the details you are typing. If you select a suggestion, that business will become linked to the waste transfer note.

If you do not select a suggestion and choose to manually enter the details of a business, edoc will try to match those details against information it already stores. Key information that you supply will be checked against each business registered on edoc. If sufficient information matches, edoc will link the details you supplied to that registered business.

When viewing a waste transfer note, you can see the criteria used to link a business to a waste transfer note (click "Show" next to the linked business' name).

The waste transfer note is only shared with businesses that have been successfully linked to the waste transfer note.


edoc can help you transfer information from your computer system. There are three steps - extract, transform and load.

Extract/Transform/Load

The format that you need to transform your data into will be dependent on your choice of load method.

You can update your computer system to directly load data into edoc using its software interface, known as an Application Programming Interface (API). APIs can be implemented in different technologies. Edoc supports REST and SOAP.

Alternatively you can supply your data in a 'Comma Separated Value' (CSV) file and load it through the web site (see the "Transfers > Upload" menu). A template for the format of the CSV file is available for download (see also "How can I stop Excel from removing the leading zeroes from the waste codes in my CSV files?").


No. You can supply your data in Microsoft Excel-compatible spreadsheets which can be downloaded on the waste transfer note page. Downloads are available for single and season tickets. You can then load this through the website (see the "Transfers > Upload" menu). It is also possible to upload edoc's previous format of CSV files.


Yes. Once a season ticket has been agreed, details of actual transfers that take place under a season ticket can be recorded.

If you choose to supply these details, the reports you create will reflect actual transfers, providing you with a more accurate record of your activity.


Yes. edoc records a history of all revisions made to a waste transfer note (you can see this when viewing a waste transfer note under the "More actions" menu).


Yes. A waste transfer note can still be changed if an error is spotted after businesses have signed it.

edoc records a history of all revisions to a waste transfer note, including changes made after signature (you can see this when viewing a waste transfer note under the "More actions" menu).


If you need to change the terms of a season ticket you can do this at any time. For example, if a change of waste type, volume or collection frequency is agreed between the businesses, change the end date of the current season ticket to reflect the end of the current arrangement and create a new season ticket reflecting the new arrangement (see also "I regularly complete waste transfer notes with similar details. Can I copy the details from one waste transfer note to another?").


edoc will send an email to all businesses involved in a season ticket 28 days before the season ticket is due to expire.


If you disagree with the content of a waste transfer note you must not sign it.

Please directly contact the creator of the waste transfer note to discuss the issues you have with its content. Only the creator of the waste transfer note can delete it.

You can edit the waste transfer note yourself. We would recommend you use your notes field to explain to the creator why you have made changes (see "How can I record other specific information about my transfer?").

There is a history of all revisions made to a waste transfer note (when viewing a waste transfer note under the "More actions" menu).

You cannot delete a waste transfer note once it is signed by both the transferor and transferee.


A small number of businesses use a single paper waste transfer note to list the collection of waste from multiple sites for a business, often referred to as a schedule of sites. This approach exists to reduce the burden of creating individual paper waste transfer notes for each site.

In edoc, it is simpler and less time consuming to create individual waste transfer notes (see "I've got multiple waste transfers to record on edoc. Do I have to manually enter each one individually?") therefore edoc does not support a schedule of sites.


edoc allows you to search for your waste transfer notes using a number of criteria (see the "Transfers > Search" menu).

You can choose to retrieve waste transfer notes that include a specified word in a business' name, site name, address or postcode (see "Transfers > Search" menu > Keyword searches).


edoc allows you to search for your waste transfer notes using a number of criteria (see the "Transfers > Search" menu).

Any business involved in a transfer can choose to add its own reference ID to a waste transfer note, for example an invoice number, job number or other reference used by that business.

You can retrieve or report on waste transfer notes using the reference ID, or keywords or text associated with your IDs, for example if all reference IDs for a customer started with a prefix unique to the customer, you could simply search on the prefix (see "Transfers > Search" menu > Keyword searches).


The edoc data quality manager tries to help businesses by identifying where simple data entry errors may have been made when describing the quantity of a waste, for example selecting tonnes instead of kilograms. The process comprises three stages: question, confirm, and check.

Question/Confirm/Check

Question

The edoc data quality manager can email the business that created a waste transfer note to question the weight.

While the waste transfer note is being questioned it is excluded from the “edoc all waste report” (see "What is an 'edoc all waste report'?"). This is to ensure that a simple data entry error does not impact the whole report.


Confirm

The business that created the waste transfer note reviews the weight, corrects it if appropriate and confirms that the new weight is now correct.

There are no legal consequences to a business ignoring the help of the edoc data quality manager.


Check

The edoc data quality manager checks the waste transfer note and re-includes it in the edoc all waste report.


The duty of care legislation is different in Northern Ireland. On a waste transfer note (WTN), in addition to the businesses directly involved in that particular transfer, you must also record the address of the authorised site to which the waste is being transferred. You should also record the origin of the waste (the waste producer's address or the address of the authorised site from which the waste is being transferred) if you know it.

In many transfers, the origin of the waste will be the transferor's address and the destination of the waste will be the transferee's address. However, if one of the parties in the transfer is only a waste carrier, the addresses in these sections will differ. For example, consider this journey of waste from production to disposal:

Origin and Destination

The duty of care legislation in Scotland changed on 1 March 2014. Single transfers and season tickets with a start date after this, that have a Scottish transfer location, must specify the SIC code of the transferor (the current holder of the waste). The SIC code remains optional for transfers dated before 1 March 2014.

If you are already registered and did not include the SIC code of your business for your main site, you can update your main site details (see the "Business > Manage sites" menu). This will make creating waste transfer notes easier as edoc will automatically populate the SIC code field when you create a new note.


CSV files do not contain any formatting information, so each time you open a CSV file in Excel it applies its default formatting. This means Excel will format any column that looks like a number, and remove any leading zeroes.

In order to stop this behaviour, you should import the CSV file as TEXT. The following external link may help you with this: http://superuser.com/a/527894


Use the links in this answer to find out if a waste carrier, dealer or broker is registered.

If your business is located in England:

If your business is located in Scotland:

If your business is located in Wales:

If your business is located in Northern Ireland:


3. Reports

A business report can help you understand the waste transfers your business has been involved in. For example, it can answer the questions "How much waste do I produce / handle each year?” or "What waste code do I produce / handle most frequently?"

edoc allows you to report on the waste transfer notes your business has been involved in using a number of criteria (see the "Reports > Business report" menu).


edoc allows you to report on the waste transfer notes your business has been involved in using a number of criteria (see the "Reports > Business report" menu).

If you wish to create a report for an individual site, enter your business name and select the appropriate site name. You can further refine your report by choosing other filters.


To be able to report on multiple sites within your business, you must organise your sites into a hierarchy (see "Business").

To understand the relationships between sites, it may be easier to think of sites within your business as relatives within a family tree: you are a child and descendant of your parents; you are a descendant but not a child of your grandparents.

For example:

Site Hierarchy
  • site B is a parent to site D and site E
  • site D is a child and descendant of site B
  • site D is a descendant but not a child of site A
  • site B, site C, site D, site E, etc. are all descendants of site A

In this example, if you wanted to create a business report for all your sites in the North, you would enter your business name, select site B and tick "include descendant sites". This would create a business report comprising transfers for site B, site D and site E.


edoc supports a simple form of tracking. It requires all businesses involved in the movement of waste from production to disposal to supply optional information on their waste transfer notes (see "How does tracking work?").

If you are using tracking, you can create a business report on the last known fate of your waste selecting the appropriate filter(s), in this case "Landfill" (see the "Reports > Business report" menu).


If you have to submit quarterly waste tonnage returns to a regulatory body, edoc can help you prepare your returns.

In order to use this function, you must complete the waste tonnage returns fields on your waste transfer notes. edoc can report on this information for you to review and include as part of your return.

The 'Waste tonnage report - received' reports on waste received on a site.


If you have to submit quarterly waste tonnage returns to a regulatory body, edoc can help you prepare your returns.

In order to use this function, you must complete the waste tonnage returns fields on your waste transfer notes. edoc can report on this information for you to review and include as part of your return.

The ‘Waste tonnage report - removed’ reports on waste removed from a site.


This report provides an anonymised overview of all waste transfers recorded in edoc.

The level of information displayed in the report is controlled by the level of detail you select.


edoc must protect the confidentiality of the businesses that use it. edoc will block the reporting of transfers from which it might be possible to infer details about another business.

For example, if there was only one business transferring a particular type of waste in a region, edoc would hide entries in the report as including them might reveal confidential information to other businesses.


There are a number of reasons why a transfer may not be included in a report. For example:

  • a report will exclude any transfer where no weight has been provided for the waste
  • the criteria you have selected for your report may exclude your transfer
  • the business that created the waste transfer note may have restricted reporting privileges against the waste transfer note (see "What is a reporting whitelist and how do I use it?")
  • edoc periodically organises the information on waste transfer notes into a format that can be reported against. You may have to wait up to 24 hours for a new waste transfer note to be available in reports.

A season ticket is a prediction of waste transfers that will happen in the future. Once agreed, you can record details of actual transfers under a season ticket. The weight and frequency of actual transfers may vary from those predicted on the season ticket.

For example, consider the transfers a business may have been involved in below.

Predicted Actual Weight

The predicted weight is the sum of any single transfers plus any transfers predicted under season tickets (triangles + squares in the diagram).

The recorded weight is the sum of any single transfers plus any actual transfers recorded under season tickets (triangles + circles in the diagram).


4. Notifications

edoc is not a compliance or enforcement tool for the regulatory agencies.

However, regulatory officers can submit a notification to a business to ask to see waste transfer notes on edoc. This mirrors the existing process, and a business has seven full days to respond to such a request from an officer of a relevant regulatory agency, for example, from the Environment Agency or a waste collection authority.

Create/Confirm/Acknowledge

Create

A regulatory officer can draft a notification to view the waste transfer records for a business. The regulatory officer will receive immediate feedback from edoc about the last date the business used edoc.

This will help the regulatory officer to understand if a business is an active user of edoc.


Confirm

When the notification is confirmed, the business is notified of the regulatory officer’s request to view their waste transfer notes.


Acknowledge

If a business acknowledges the notification, the regulatory officer is permitted to view their waste transfer notes.

If a business does not acknowledge the notification by the deadline, the regulatory officer will not be able to view any records, and the notification is marked as non-compliant.


edoc sends a notification by email to the business administrators for the business that the notification is raised against.


Failure to acknowledge a notification is an offence, and may trigger enforcement action, as is the case with the current paper process.

Any formal action will follow a regulatory body's own process. edoc only provides a formal record of the request to view a business' waste transfer notes.


Failure to acknowledge an "informal" notification by the deadline will not trigger enforcement action. Once an informal notification has expired the notification will be marked as cancelled.


5. Business

Registration and permit numbers are stored on various computer systems throughout the UK, and there is no simple way for edoc to validate the numbers provided to it.

edoc views all registration or permit numbers as text and applies no special rules or checks.

It remains the responsibility of the businesses involved in a transfer to ensure that the numbers are correct.

For information about permits issued to industry, business and individuals in:

In Scotland public registers store regulatory and enforcement information. You can request information in person, by phone or by email. Find out more about the Scottish Environment Protection Agency’s public registers.

You can also search the Scottish Environment Protection Agency’s list of registered carriers, brokers and professional collectors and transporters.


Only the businesses involved in a transfer can include the waste transfer note in reports (with the exception of the edoc all waste report).

You can further restrict reporting rights by enabling your reporting whitelist (see the "Business > Manage business" menu).

If you use this function, only the businesses that are:

  1. involved in the transfer, and
  2. are included in the creator’s reporting whitelist will be able to report against the waste transfer note

When you add a business to your reporting whitelist, you can ask that business to reciprocate and add you to their reporting whitelist.

Once a business has reporting rights on a waste transfer note, those rights cannot be removed.


No. You can supply details of your users in a 'Comma Separated Value' (CSV) file and load this through the web site (see the "Business >Manage users" menu). A template CSV file is available for download.


Yes. edoc recognises that, although users in a business may have access to edoc, they may not have individual email addresses. A common email address can be used to register multiple users.


A SIC code (Standard Industrial Classification) is a numerical classification that Companies House uses to identify a company's principle nature of business or the type of economic activity in which they are engaged. SIC 2007 is the version that is currently used.

As an example: for a skip hire company collecting non-hazardous waste keywords could be collection, or waste, or non-hazardous. edoc lists the SIC codes relating to the keyword, enabling the user to select their appropriate SIC code.


edoc is designed to be flexible and does not impose how you organise your sites on edoc.

A business can choose to:


You will probably find it useful to organise your sites in a hierarchy in edoc. To understand the relationships between sites, think of them as relatives within a family tree: you are a child and descendant of your parents; you are a descendant but not a child of your grandparents.

For example:

Site Hierarchy
  • site B is a parent to site D and site E
  • site D is a child and descendant of site B
  • site D is a descendant but not a child of site A
  • site B, site C, site D, site E, etc. are all descendants of site A

edoc views different operations at the same address as separate sites. You should register each operation as a separate site, using the same address details for each one.

For example, a landfill and a recycling centre may be located together at the same address. The landfill should be registered as a site with its exemption / permit / licence. The recycling centre should be registered as a separate site, with its own exemption / permit / licence.


Sites that are marked as active will appear in real-time suggestions when creating waste transfer notes and be included when matching businesses on waste transfer notes.

Inactive sites will not appear in real-time suggestions and will not be matched against. Typically they are used as "placeholders" in a site hierarchy, or are sites that are no longer used by a business.


No. You can supply the details of your sites in a Comma Separated Value (CSV) file and load this through the web site (see the "Business > Manage sites" menu). A template CSV file is available for download.


When registering a site you can supply email addresses to be contacted when a waste transfer note that involves the site either:

  • requires your business to sign
  • has been changed

You can encourage other businesses to register on edoc by generating a personalised registration page for them.

You can supply the details of your customers in a 'Comma Separated Value' (CSV) file and load it through the web site (see the "Business > Registration Invitations" menu). A template CSV file is available for download.

Once you upload your CSV file, edoc will generate a link to the registration page pre-populated with the details you have supplied for each customer. You can then email the links to your customers so that they can complete the registration process.